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I Hate British Airways
Good [+1]Toggle ReplyLink» Rakoon replied on Thu Jul 24, 2008 @ 11:57am
rakoon
Coolness: 175550
Originally Posted By GAMOS

Its about a principle.


I hate that customer argument :p
I'm feeling perma-press right now..
Good [+1]Toggle ReplyLink» MURDOCK_ROCK replied on Thu Jul 24, 2008 @ 12:01pm
murdock_rock
Coolness: 83985
yeah for real dude...
what are you on heroin or something.
your home... they brought you your bag to your fuckin' door...
get off your lazy ass and go down the fucking stairs and open the fuckin' door already!!!
if you don't like it... you have the option to go outta your way and pick it yourself at your own leisure.
c'est la vie!!!
DEAL WITH IT!!!
I'm feeling republican right now..
Good [+1]Toggle ReplyLink» sabinonstop replied on Thu Jul 24, 2008 @ 12:03pm
sabinonstop
Coolness: 92540
Do u consider yourself royalty!
I'm feeling michel fugain right now..
Good [+1]Toggle ReplyLink» DonLouis replied on Thu Jul 24, 2008 @ 12:54pm
donlouis
Coolness: 84195
dude if you pay for british airways, you can be called princess.
I'm feeling explosive kandyfessh right now..
Good [+1]Toggle ReplyLink» Deadfunk replied on Thu Jul 24, 2008 @ 1:13pm
deadfunk
Coolness: 153115
LOL seriously wtf, gamos what are you trying to do here, make us have pity of you because they shipped something worth 1500$ at your door anD you didnt wanted to go down the stairs to pick it up..
seriously, you acted like a complete moron.

you wont get pity from me.
I'm feeling hardcore right now..
Good [+1]Toggle ReplyLink» Rakoon replied on Thu Jul 24, 2008 @ 1:20pm
rakoon
Coolness: 175550
IMO, if I'm awake to answer a phone call
then I'm awake enough to answer at a door
I'm feeling perma-press right now..
Good [+1]Toggle ReplyLink» v.2-1 replied on Thu Jul 24, 2008 @ 1:24pm
v.2-1
Coolness: 159230
If that suitcase was full of coke, trust me he would've ran down the stairs naked if he had to.

I agree with the shitty delivery boy's attitude but I wouldn't want to lose one bag for a " principle ". But that's just me.
I'm feeling dancehall thrilla right now..
Good [+1]Toggle ReplyLink» Gamos replied on Thu Jul 24, 2008 @ 2:08pm
gamos
Coolness: 93605
Originally Posted By MURDOCK_ROCK

get off your lazy ass and go down the fucking stairs and open the fuckin' door already!!!
if you don't like it... you have the option to go outta your way and pick it yourself at your own leisure.


WoK...losing the bag in the first place was their fault. Then they lie about delivering it twice. Then they finally say, fine, theyll deliver it again. Well guess what...they never delivered it again. I phoned today asking if they attempted delivery yesterday like they said they would. They said "we can't divulge that information. You have to pick your bag up from the airport"

Im not asking for royal treatment. Im simply asking a 5B$ corporation treats me fairly and respectfully. The airport is an hour away. So thats one hour going, and one hour coming, plus the half-hour ill spend there while they find my bag.

If a small business fucks up, they do everything to make the customer happy. Yet these big ass corporations think they treat people like shit and get away with it if it saves them a couple bucks. Well fuck that. If you want to let the corporations treat you like that, be my guest. But I for one will not accept such treatment from these dirty capitalists.

The bag's insured by them until I pick it up, so I'm not really worried about that.
I'm feeling :'( right now..
Good [+1]Toggle ReplyLink» system_glitch replied on Thu Jul 24, 2008 @ 2:11pm
system_glitch
Coolness: 162610
Because the customer is NOT always right, and anyone who can afford to should learn how good it feels to fire one once in a while.

Sure, they lost the bag - the retrieved and delivered it.

You didn't pick it up because you DECIDED it wasn't on your time.

You go get it and quit whining.

And consider yourself fired
I'm feeling in venomous bloom right now..
Good [+1]Toggle ReplyLink» Deadfunk replied on Thu Jul 24, 2008 @ 3:15pm
deadfunk
Coolness: 153115
lol, i dont understand why people say "the costumer is always right"

that doesnt mean shit seriously. customers are lying more than customer services people.
I'm feeling hardcore right now..
Good [+1]Toggle ReplyLink» GODISDEAD_ replied on Thu Jul 24, 2008 @ 3:20pm
godisdead_
Coolness: 77400
its a matter of respect.
they are the ones paying for the service...
Ive worked in customer service my entire life and sometimes the customer does go too far with this "Im right" bullshit.
but this is not the case here...sorry Gamos :P
I'm feeling ass n titties right now..
Good [+1]Toggle ReplyLink» v.2-1 replied on Thu Jul 24, 2008 @ 3:28pm
v.2-1
Coolness: 159230
The customers are not always right, They prefer to ignore stuff they've done or failed to acknowledge, it's different.
I'm feeling dancehall thrilla right now..
Good [+1]Toggle ReplyLink» system_glitch replied on Thu Jul 24, 2008 @ 3:30pm
system_glitch
Coolness: 162610
Originally Posted By GODISDEAD_

its a matter of respect.
they are the ones paying for the service...


Yup, and you are the one making them the favor of providing a service THEY need.
Come on, customers need the business more than the business needs them.

If you feel like proving me wrong, got back to plowing the earth and working 18 hours a day trying to be self-sustaining, then tell me how much time you got left to travel to the other side of the planet and enjoy the things that really turns you on in life.
I'm feeling in venomous bloom right now..
Good [+1]Toggle ReplyLink» Deadfunk replied on Thu Jul 24, 2008 @ 3:32pm
deadfunk
Coolness: 153115
end of the story, gamos, you failed at being intelligent and lowered yourself at the majority of dumb people annoying companies for something that could have been settled before, and you failed at having your stuff faster.
I'm feeling hardcore right now..
Good [+1]Toggle ReplyLink» No_Comply replied on Thu Jul 24, 2008 @ 3:37pm
no_comply
Coolness: 85045
Remember kids, big business wins until a north american dies.
I'm feeling gettin more ink soon right now..
Good [+1]Toggle ReplyLink» MURDOCK_ROCK replied on Thu Jul 24, 2008 @ 4:34pm
murdock_rock
Coolness: 83985
i'll admit that they fucked up with your luggage...
but c'mon...
it's not the delivery guy or the customer service dude who physically lost your shit.
i've done customer service in the past...
and let the truth be known.
you can catch alot more flies with honey than you can with vinegar.
if you want good customer service treat the reps like ppl and you will be surprised what they will do for you.
say things like... "i know it's not your fault directly, but i'm frustrated because your company is taking me for a ride and we need to come up with a solution"
you'll be surprised how much they help you when they legitimately feel bad and don't want to punch you in the face for calling them an asshole.
like c'mon...
would you talk like that to them in person?
I'm feeling republican right now..
Good [+1]Toggle ReplyLink» Screwhead replied on Thu Jul 24, 2008 @ 4:41pm
screwhead
Coolness: 685700
Actually, you're very wrong with that. You actually catch more flies with vinegar than you do with honey.

[ www.chrisnull.com ]
I'm feeling fucking horny as hel right now..
Good [+1]Toggle ReplyLink» MURDOCK_ROCK replied on Thu Jul 24, 2008 @ 4:45pm
murdock_rock
Coolness: 83985
touche!!!
I'm feeling republican right now..
Good [+1]Toggle ReplyLink» ufot replied on Thu Jul 24, 2008 @ 4:47pm
ufot
Coolness: 93210
I've only ever had my bag lost once (knocks on wood), my trick, other than being overly polite in while trying to get them to trace it; I write on my luggage tags " if found, please return, karma will pay you back eventually"

Ufot-never fly alone, why not?
I'm feeling lies wif da hax!! right now..
Good [+1]Toggle ReplyLink» v.2-1 replied on Thu Jul 24, 2008 @ 5:11pm
v.2-1
Coolness: 159230
Originally Posted By MURDOCK_ROCK

i'll admit that they fucked up with your luggage...
but c'mon...
it's not the delivery guy or the customer service dude who physically lost your shit.
i've done customer service in the past...
and let the truth be known.
you can catch alot more flies with honey than you can with vinegar.
if you want good customer service treat the reps like ppl and you will be surprised what they will do for you.
say things like... "i know it's not your fault directly, but i'm frustrated because your company is taking me for a ride and we need to come up with a solution"
you'll be surprised how much they help you when they legitimately feel bad and don't want to punch you in the face for calling them an asshole.
like c'mon...
would you talk like that to them in person?


+ 100 Murdock Rock.

Yes, ANY customer service rep will go out of their way to fix your problem if you talk decently to them. Sweet talking them ACTUALLY work. Yelling your fucking brains out will only result in them hanging up on your unstable bitchy ass with your problem unsolved.

Yes, there ARE fuck ups in ANY major company but it's no reason to insult the rep at the other end of the line. HE or SHE didn't make the screw up. In some cases, it's your own damn fault.



Let's say your credit card's expiry date expires and you don't call in to, I dunno, Bell ExpressVu, to report a new expiry date, your automatic payments are refused and your account is suspended.

Would YOU like it if the Accounts Receivables rep called you and told you how much of a fuck up YOU are and how much YOU are trying to steal from them and YOUR fucking lazy ass can't do one thing right and that's calling in with new credit card info ?

You wouldn't allow that, would you ?

Reps aren't allow to speak their minds, it's part of the job.

But if you're a garbage man or woman, it doesn't give people the right to throw their trash to their faces.

Some respect and decency goes a loooooong way.
I'm feeling dancehall thrilla right now..
I Hate British Airways
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